Privacy Policy
Privacy Policy
Last updated: 13 August 2026
ORDaksh is a business messaging, ordering and service management platform operated by ORDAKSH AUTOMATION LTD, a company registered in England and Wales.
This Privacy Policy explains how we collect, use, store and protect personal information when businesses use the ORDaksh platform and when customers interact with businesses through services connected to ORDaksh, including WhatsApp.
1. Who We Are
ORDaksh is operated by:
ORDAKSH AUTOMATION LTD
Company number: 17362308
Registered in England and Wales
Website: www.ordaksh.com
For privacy or data protection enquiries, please contact us through the contact details provided on our website.
2. Our Role in Processing Personal Data
ORDaksh provides software services to businesses.
When a business uses ORDaksh to manage customer conversations, orders, bookings or service requests, that business will generally determine why its customers' personal information is processed. In these circumstances, the business is generally the data controller and ORDaksh processes the information on its behalf as a data processor.
ORDaksh may separately act as a data controller for information relating to our own website visitors, business customers, account holders, administrative users and our own business operations.
If you are a customer of a business using ORDaksh and have questions about how that business uses your personal information, you should normally contact that business directly.
3. Information We May Collect
Depending on how ORDaksh is used, we may process information including:
Name and contact information
Telephone number and WhatsApp identifiers
WhatsApp messages and conversation content
Message timestamps and message status information
Orders and order details
Products or services selected
Service booking and appointment information
Delivery or collection information supplied by the customer
Customer notes or instructions
Information submitted in response to booking or service questions
Communications between customers and businesses
Business account and user information
Technical, security and usage information necessary to operate the platform
The exact information processed depends on the features used by each business.
4. WhatsApp and Meta Platform Data
ORDaksh integrates with the WhatsApp Business Platform provided by Meta.
When a business connects its WhatsApp Business account or related Meta business assets to ORDaksh, we may receive and process Platform Data necessary to provide the requested service.
This may include:
WhatsApp Business account and phone-number information
Customer WhatsApp identifiers and phone numbers
Incoming and outgoing messages
Message identifiers, timestamps and delivery information
Message content and customer responses
Information required to manage the business's authorised WhatsApp connection
We use this information to provide ORDaksh functionality to the relevant business, including receiving and displaying customer conversations, sending authorised responses, processing customer interactions, managing orders and bookings, and providing related business workflow functionality.
ORDaksh does not sell Meta Platform Data or WhatsApp conversation data.
Our use of information received through Meta technologies is subject to applicable Meta platform terms and policies.
5. Orders, Bookings and Service Requests
Businesses may use ORDaksh to allow their customers to:
Browse products or services
Place orders
Request delivery or collection
Make appointments or service bookings
Reserve places in sessions or events
Submit information requested by the business
Check relevant order or booking information
Communicate with the business
We process the information required to provide these functions on behalf of the relevant business.
6. How We Use Personal Information
Depending on the circumstances, information may be used to:
Provide and operate the ORDaksh platform
Deliver WhatsApp messaging functionality
Route customer messages to the appropriate business
Display conversations in business inboxes
Process orders, bookings and service requests
Send transactional and service-related communications
Maintain customer and business interaction history
Authenticate and administer business accounts
Provide customer support
Maintain platform security and prevent abuse
Diagnose technical problems
Comply with applicable legal and regulatory obligations
We do not use customer WhatsApp conversations for unrelated advertising purposes.
7. Legal Bases for Processing
Where ORDaksh acts as a data controller, we process personal information only where we have an appropriate legal basis under applicable data protection law.
Depending on the circumstances, this may include:
Performance of a contract
Legitimate interests in operating, securing and improving our services
Compliance with legal obligations
Consent, where consent is required
Where ORDaksh acts as a processor for a business customer, the relevant business is responsible for determining the appropriate legal basis for processing its customers' personal information.
8. How We Share Information
We do not sell personal information.
We may share or make information available to service providers where reasonably necessary to operate ORDaksh. These may include providers of:
Cloud hosting and infrastructure
Database and storage services
WhatsApp and Meta platform services
Authentication and security services
Notification services
Payment services, where applicable
Technical monitoring and operational support
Service providers are given access only where required for the relevant service and are expected to handle personal information appropriately.
Information may also be disclosed where required by law, regulation, court order or another valid legal process.
9. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, to provide services to our business customers, to maintain security and business records, and to comply with applicable legal obligations.
Retention periods may vary depending on the type of information and the instructions or requirements of the business using ORDaksh.
When information is no longer required, we will delete or anonymise it where appropriate, subject to legal and legitimate record-keeping requirements.
10. Data Security
We use appropriate technical and organisational measures designed to protect personal information against unauthorised access, disclosure, alteration, loss or destruction.
These measures may include access controls, authentication, tenant separation, encryption where appropriate, security monitoring and restrictions on administrative access.
No internet-based service can guarantee absolute security, but we continually work to protect the information processed through ORDaksh.
11. International Data Transfers
Some technology and infrastructure providers used to operate ORDaksh may process information outside the United Kingdom.
Where personal information is transferred internationally and applicable data protection law requires safeguards, we take steps designed to ensure that appropriate protections and lawful transfer mechanisms are in place.
12. Your Data Protection Rights
Depending on applicable law and the circumstances, individuals may have rights including:
The right to access personal information
The right to correct inaccurate information
The right to request deletion of information
The right to restrict certain processing
The right to object to certain processing
The right to data portability where applicable
The right to withdraw consent where processing relies on consent
The right to complain to an appropriate data protection authority
These rights are not absolute and may depend on the circumstances and applicable law.
Where ORDaksh processes information solely on behalf of one of our business customers, requests concerning that information may need to be handled by the relevant business as the data controller. We will assist our business customers with appropriate requests where required.
13. Data Deletion Requests
Individuals may request deletion of personal information where applicable.
If your information was provided while interacting with a business using ORDaksh, you may contact that business directly.
You may also contact ORDaksh through the contact details available on our website regarding a privacy or deletion request.
We may need sufficient information to identify the relevant business, account or conversation before we can locate the applicable data.
Where ORDaksh acts as a processor, we may refer the request to the relevant business or process it according to that business's instructions.
14. Business Customers
Businesses using ORDaksh are responsible for ensuring that their use of the platform complies with applicable privacy, communications and data protection laws.
Businesses are also responsible for providing appropriate privacy information to their customers and obtaining any consent or other legal basis required for their communications and processing activities.
15. Children's Privacy
ORDaksh is a business services platform and is not designed as a service directed specifically at children.
Businesses using ORDaksh are responsible for ensuring that any processing involving children is lawful and appropriate for their particular services.
16. Third-Party Services
ORDaksh may integrate with third-party services such as WhatsApp, Meta and payment, hosting or notification providers.
Those organisations may process information according to their own terms and privacy policies when acting independently from ORDaksh.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to ORDaksh, our integrations, legal requirements or our data-processing practices.
The latest version will be published on this page and the "Last updated" date will be changed accordingly.
18. Contact Us
For questions about this Privacy Policy, privacy requests or data protection matters, please contact: admin@ordaksh.com
ORDAKSH AUTOMATION LTD
Website: www.ordaksh.com
Please use the contact information available on our website and identify your request as a privacy or data protection enquiry.